Statewide Abuse, Neglect and Exploitation Reporting System

This reporting system is provided for your convenience to report instances of abuse or neglect that do not require an emergency response. An emergency is a situation where a child or elderly/disabled person appears to face an immediate risk of abuse or neglect that could result in death or serious harm.

Call your local law enforcement agency or 911 if the situation is an emergency.

It may take up to 24 hours to process reports of abuse and neglect made through the Internet. If you believe your situation requires action in less than 24 hours, call Statewide Intake at 1-800-252-5400.

DFPS Field staff reporting via the Internet must enter the date and time they need the intake to commence. Example-"Investigation actions began at 9:00 am, 1-2-07".

Call Statewide Intake at 1-800-252-5400 if

  • the situation you are reporting is an emergency;

  • you prefer to remain anonymous;

  • you have insufficient data to complete the required information on the report; or

  • you do not want e-mail confirmation of your report.

Deaf and Hard of Hearing

If this is an emergency and you are deaf and equipped with TTY, you may call Relay Texas by dialing 711 or 1-800-735-2989. The caller uses a TTY to type conversations to a relay agent who then reads the typed conversation to a hearing person. The relay agent transmits the hearing person's spoken words by typing them back to the TTY user. Statewide Intake's phone number is 1-800-252-5400.

Website to report non-emergency